Customer Service in Fragrances Industry

Why working at Eurofragance?

• In Eurofragance you will be part of the exciting world of smells and fragrances with our Passion, Performance & Entrepreneurship values.
• You will grow and learn in a company in constant growth and expansion.
• You will have the opportunity to develop with top professionals in the sector.
• You will be part of a Global Company with Headquarters in Barcelona and subsidiaries in Dubai, Singapore, Mexico, Turkey and India among others. 
• You will practice your language skills in a global and multicultural environment. 
• You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.

Enjoy a great work environment in Eurofragance!

At our company, we're committed to creating an inclusive work environment where everyone feels welcome, regardless of their gender, age, sexual orientation, or any other factor. We encourage candidates from all walks of life to apply for this job vacancy, and we extend a particularly warm welcome to those with disabilities.

Mission

Deliver exceptional customer and after-sales service to Eurofragance Turkey's clients, ensuring timely solutions and close collaboration with the Customer Service & Logistics Manager.

Functions

• Provide top-notch service to customers in Turkey, addressing their requests promptly and professionally.
• Manage customer sample requests using project management software and SAP.
• Monitor project deadlines with commercial teams to ensure smooth sales cycles.
• Oversee import orders and daily local shipments, ensuring timely international and local deliveries.
• Resolve client queries and proactively suggest improvements through clear communication.
• Coordinate the shipment and delivery of fragrance samples for client visits with Development and Technical teams.
• Handle necessary regulatory paperwork in collaboration with the Regulatory Department.
• Register customer non-conformities.
• Maintain and update customer master data in SAP.
• Support Marketing and Development teams with administrative tasks for presentations before meetings.