Customer Service Representative in the Fragrances Chemical Industry

Location: Sant Cugat del Vallès (Spain)
Sector: Other
Vacancies: 1
Discipline: Other

Eurofragance

Job description

¿Why working at Eurofragance?

In Eurofragance you will be part of the exciting world of smells and fragrances with our Passion, Performance & Entrepreneurship values.
You will grow and learn in a company in constant growth and expansion.
You will have the opportunity to develop with top professionals in the sector.
You will be part of a Global Company with subsidiaries in Dubai, Singapour, Mexico, Trukey and the United States among others.
You will practice your language skills in a global and multicultural environment.
You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.

Enjoy a great work environment in Eurofragance!

Mission:

The person in charge of this position will provide excellent customer service internationally to offer best in class fragrances. Will join a multidisciplinary team and lease with all departments involved in fragrance development.

Functions:

Preparing shipments for international clients, sending them fragrance samples for their evaluation, follow up of the shipment.
Solving queries from clients and proactively anticipate improvements that could be done.
Using SAP for below actions: Creating samples orders, creating customer orders, sending technical documents from the system.
Get involved in internal projects to maximize Customer Service impact in the diverse internal projects related to Internal Marketing Products, Olfactive Trainings, Logistics projects, Sales activities, Digital Transformation.
Liase with Marketing team to prepare product presentations and support Sales Team to orgnaize client visits.
Getting fragrance samples ready for client visits, coordinate the production with the Fragrance Laboratory.
Using our Project Management software (Procis) for: Creating customer samples request and to follow-up projects deadline with the Sales Team.

What do we offer?

An attractive social benefits package

Work from Home stablished policy

Be part of a multidisciplinary team

Be able to develop a career path within the Customer & Sales Services area

Understand about the business activity of a chemical company specialised in Fragrances Design and Manufacturing

Requirements

Experience required:

Previous experience in a Customer Service, Purchasing, Logistics or related department. We are looking for someone with experience dealing with clients or providers, used to work with Internal Software systems and to solve inquiries.
With customer service skills, eager to understand client needs and to find effective solutions.
Eager to collaborate in crossfunctional projects related to fragrance development.
Willing to work with Microsoft Office package, in order to produce tutorials, create power points and to manage data with excel.
Used to work with different software applications and online systems – IT affinity

Languages and level:

Fluent English level is a must to be able to communicate with international clients.
Fluency in other languages will be extremely valuated.

Personal Competencies:

Proactive and problem-solving skills
Good communication skills.
Good team player
Project management skills
Open minded person, with initiative

Job closed

Location: Sant Cugat del Vallès (Spain)
Sector: Other
Vacancies: 1
Discipline: Other

Check our other jobs